Internet Retailer Show 2008

We exhibited at the Internet Retailer Show (June 9-12) in Chicago for the first time.  There were about 5,000 attendees.  Our team was very pleased with the contacts we met, ranging from growing companies to Fortune 200 companies.  The need to outsource seems to keep on increasing.

Next year the show is in Boston - where are our corporate headquarters is based. 

The Internet enables every conceivable vertical market to be born.  We met  a woman who runs Toiletpaperworld.com. 

The most popular words used by exhibitors were; analytics, engage, conversations and optimize.

Chicago is a great walking city. There are many public places, enticing restaurants and beautiful buildings all around. Although there’s much happening, it all feels very orderly. One of the restaurants we enjoyed was the Atwood Cafe.

Call Center Recognition

Customer Interaction Solutions magazine has ranked FFP Global as a Top 50 Teleservice Agency in their twenty-third Annual Top 50 Inbound Teleservices Agencies Ranking. FFP Global was recognized in both the domestic and international categories. The ranking appears in the Customer Interaction Solutions April 2008 issue.  FFP Global has call centers in California and Massachusetts, with over 500 agent stations.

Benefits of Call Center and Fulfillment Outsourcing

Linda Manfredi, FFP Global’s Chief Operating Officer, provides some great insight into the benefits of outsourcing for growing companies in this podcast.