Product Fulfillment Services

Although we are still facing some challenging economic times, the worst seems over. We are seeing encouraging signs that companies are getting back into the decision making mode. For an outsourcing company such as FFP Global this is good news. Our product fulfillment services business is especially active.

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Warehouse Management System Upgrade

We released a new version of our FullVantage™ Warehouse Management System. Read the press release. FFP Global’s FullVantage™ Warehouse Management System (WMS) is a full featured, highly integrated and open standards platform that can be utilized by multi-channel companies whether they employ FFP Global’s physical fulfillment centers and or their own warehouses around the world. FullVantage™ optimizes fulfillment operations and displays real time information flows on a 24/7 basis.

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Call Center Outsourcing: A Strategic Connection

The benefit most often cited about outsourcing call center services is that it enables companies to better focus on their core competencies. However, FFP Global believes this is a very incomplete, if not flawed assessment as it suggests that customer interactions do not have strategic implications. Today, a customer interaction in all its forms, whether an inbound phone call, web chat or email exchange, can have a profound multiplier effect and bottom line impact when these experiences good or bad instantly traverse online media and social networking spaces and pick up a life of their own.

Benefits of Call Center and Fulfillment Outsourcing

Linda Manfredi, FFP Global’s Chief Operating Officer, provides some great insight into the benefits of outsourcing for growing companies in this podcast.